Strategic Operations Manager

5 days ago


Melbourne, Victoria, Australia La Trobe University Full time

This pivotal leadership role oversees the strategic delivery of facilities maintenance and operations services, including management of buildings, grounds, and service desk operations, to support the University's goals.

The incumbent leads contracted partnerships that deliver various essential functions, such as security, traffic, parking, cleaning, waste, porterage, electrical, hydraulic, building fabric, lifts, fire and life safety, and mechanical plant functions.

Key Responsibilities:

The role involves prioritizing operational excellence, financial targets, safety standards, and customer satisfaction through strategic priorities, contracted partnerships, and team management.

You will champion continuous improvement strategies to ensure high-quality service delivery and proactive client issue management.

A key aspect of this role is overseeing a budget of $25 million annually, ensuring compliance with financial plans and procedures.

Essential Criteria:

We seek a candidate with extensive leadership experience in the Australian University sector or equivalent industry experience, with specialized knowledge of facilities management.

Strong communication skills, the ability to lead, motivate, and resolve conflicts, and a proven ability to deliver high-level customer service are essential.



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