Strategic Contact Centre Operations Manager

2 weeks ago


Melbourne, Victoria, Australia SMAART Recruitment Full time
Dynamic and Experienced Strategic Contact Centre Operations Manager

We are seeking a highly skilled and motivated Strategic Contact Centre Operations Manager to join our team. As a key member of our Senior Leadership team, you will be responsible for driving the growth and success of our sales contact centre.

About the Role
  • Lead the development and implementation of sales strategies to achieve business objectives.
  • Oversee daily operations to ensure agents meet sales targets while maintaining high-quality customer interactions.
  • Collaborate with the Call Centre Manager to recruit, onboard, and foster a high-performance culture among agents.
  • Improve training programs to support agent growth and optimise team performance.
  • Cultivate an engaging remote work environment that promotes communication, innovation, and success.
  • Identify and implement opportunities for operational efficiency within the contact centre.
  • Evaluate and adopt new technologies that enhance operational efficiency and agent productivity.
  • Utilise call centre metrics to inform strategic decision-making and drive performance improvements.
About You
  • Proven leadership experience in coaching and operational management within a sales contact centre environment.
  • Demonstrated success in managing and scaling contact centre sales teams.
  • Ability to thrive in a remote setting while actively engaging in team development.
  • Familiarity with contact centre software, CRM tools, sales tracking systems, and reporting tools.

If you are a strategic leader ready to drive growth and success in a sales contact centre, we encourage you to apply for this exciting opportunity.



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