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Experienced Pension Administration Specialist

2 months ago

Sutherland Shire, Australia Equiniti Full time

Management Level

Role Overview

Equiniti is seeking skilled professionals with pensions expertise to enhance our operations. If you possess the relevant experience and skills, this position presents an excellent opportunity for career advancement. We are dedicated to internal promotions, and high-performing candidates may find future opportunities in team leadership or strategic operational roles across various sectors.

The Senior Pension Administrator will operate from our office, managing a portfolio of high-value clients.

Department Insights

As Equiniti continues to expand its client base, the demand for experienced Pension Administrators in our office is increasing. We have established a new training academy aimed at providing long-term career development and the chance to achieve professional qualifications.

Key Responsibilities

The successful candidate will undertake the following tasks:

  • Deliver administrative services to clients, adhering to set targets
  • Review and finalize casework while providing constructive feedback
  • Address customer inquiries effectively
  • Conduct and distribute pension calculations
  • Offer technical support to team members
  • Identify and implement process enhancements to boost efficiency and client satisfaction
  • Provide on-the-job training to colleagues within the department
  • Engage in projects and additional tasks as assigned by the Team Leader

Required Skills and Attributes

The ideal candidate will exhibit the following qualifications and traits:

  • Meticulous attention to detail with the ability to adhere to established processes
  • Strong verbal and written communication skills
  • A commitment to delivering outstanding customer service
  • A proven history of timely and quality work delivery
  • The capability to foster positive and productive relationships
  • Proficient in computer systems with a readiness to learn new technologies
  • Strong numerical and literacy abilities
  • Essential prior experience in pensions

Benefits Offered

  • Retirement Savings - Equiniti Pension Plan; matching contributions up to 10%
  • Long-Term Incentive Plan (LTIP) – Opportunity for all employees to benefit from the company's success.
  • Health and Wellbeing – Employee Assistance Programme providing support for personal and legal matters. Life assurance coverage at 4x salary with options for additional coverage.
  • Employee Discounts – Access to discounts and cashback offers at various retailers through our EQ Wins Platform.
  • Flexible Benefits – Options to purchase a variety of benefits through our flexible plan, including gadgets and travel insurance.
  • Leave Entitlement – Typically 28 days of holiday plus bank holidays, along with 2 volunteer days for charitable activities.
  • Recognition Program – Equiniti ICON award vouchers for individuals who excel in their contributions to the business.

Equiniti is committed to providing equal opportunities for all employees. We encourage applications from individuals regardless of age, disability, gender, sexual orientation, race, religion, or marital status.

Please be aware that any employment offer is contingent upon successful completion of pre-employment screening checks, which include verification of five years of activity, background checks, and credit assessments.