Senior Technical Support Specialist
20 hours ago
We are seeking an exceptional Senior Support Technician to join our team at First Focus, a leading Managed Service Provider in Australia. As a key member of our Service Desk team, you will be responsible for providing remote support to our clients, troubleshooting complex technical issues, and collaborating with our solutions experts to deliver best-in-class services.
Key Responsibilities- Provide expert-level technical support to clients via phone, email, and remote desktop sessions
- Collaborate with our solutions experts to resolve complex technical issues and implement new solutions
- Develop and maintain in-depth knowledge of Microsoft Azure, AD, M365, and Citrix cloud infrastructure
- Work closely with our project teams to deploy solutions for clients and ensure seamless delivery
- Stay up-to-date with industry trends and best practices to continuously improve our services
- A competitive salary and benefits package
- Opportunities for professional growth and development, including training and certification programs
- A dynamic and supportive work environment with a focus on work-life balance
- Access to cutting-edge technology and tools to enhance your skills and productivity
- A chance to work with a talented and experienced team of professionals
- Advanced understanding of end-user support and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Experience working with IT outsourcers or managed service providers (MSPs)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
We welcome applications from Neurodiverse candidates and offer flexible options to support your needs. If you are a motivated and experienced Senior Support Technician looking for a new challenge, please submit your application.
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Senior Technical Support Specialist
1 week ago
Bentley, Western Australia First Focus Full timeCompany OverviewFirst Focus is a leading mid-market Managed Service Provider, renowned for its exceptional service delivery and commitment to excellence. With a strong presence in Australia, New Zealand, Philippines, South Africa, and Ireland, we have established ourselves as a trusted partner for businesses seeking reliable and innovative IT solutions.Job...
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Senior Technical Support Specialist
1 week ago
Bentley, Western Australia First Focus Full timeCompany OverviewFirst Focus is a leading mid-market Managed Service Provider, renowned for its exceptional service delivery and commitment to excellence. With a strong presence in Australia, New Zealand, Philippines, South Africa, and Ireland, we have established ourselves as a trusted partner for businesses seeking reliable and innovative IT solutions.Job...
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Bentley, Western Australia First Focus Full timeAbout the RoleFirst Focus is a leading Managed Service Provider (MSP) seeking an exceptional Senior Support Technician to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with expertise and efficiency.Key ResponsibilitiesTechnical Support:...
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Bentley, Western Australia First Focus Full timeAbout the RoleFirst Focus is a leading Managed Service Provider (MSP) seeking an exceptional Senior Support Technician to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with expertise and efficiency.Key ResponsibilitiesTechnical Support:...
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Bentley, Western Australia First Focus Full timeCompany OverviewFirst Focus is a leading mid-market Managed Service Provider, renowned for its exceptional service delivery and commitment to excellence. With a strong presence in Australia, New Zealand, Philippines, South Africa, and Ireland, we have established ourselves as a trusted partner for businesses seeking reliable and innovative IT solutions.Job...
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Bentley, Western Australia First Focus Full time{"title": "Senior Support Technician", "description": "About the RoleFirst Focus is a leading Managed Service Provider seeking an exceptional Senior Support Technician to join our team. As a key member of our Service Desk, you will provide remote support to our clients, working with a variety of environments and technologies.Key ResponsibilitiesProvide...
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