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Senior IT Support Specialist

2 months ago

Bentley, Western Australia First Focus Full time
About the Role

First Focus is a leading Managed Service Provider (MSP) seeking an exceptional Senior Support Technician to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with expertise and efficiency.

Key Responsibilities
  • Technical Support: Provide remote service desk support to a variety of environments, including servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
  • Infrastructure Support: Deliver support for M365, Intra, Hyper-V, and Citrix cloud infrastructure.
  • Project Work: Participate in project teams to deploy solutions for customers, working closely with experienced solutions experts to maintain best practice environments.
Requirements
  • Technical Expertise: Advanced understanding of end-user support and Active Directory, comprehensive knowledge of Windows Server, Azure, and Exchange, and genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
  • Industry Experience: Experience working with an IT outsourcer or managed service provider (MSP) and an understanding of ticketing systems and customer service principles.
  • Desirable Skills: Experience with Connectwise, Labtech, and/or Solarwinds Orion.
What We Offer
  • Compelling Package: Salary, training, and flexible arrangements.
  • Employee Wellbeing: Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
  • Work-Life Balance: Hybrid working arrangements.
  • Professional Development: Up to 10 paid training days a year, support towards certifications and qualifications, and a pay rise for achieving certifications.
  • Team Culture: Regular social events and a great team culture.

First Focus welcomes applications from Neurodiverse candidates and offers flexible options to showcase skills.