
Academic Career Developer
2 days ago
We are a pioneering technology company advancing the research ecosystem.
You will play a pivotal role in engaging with universities, institutions, and consortia across APAC.
As a key partner, you will work closely with our Support, Product, and Sales teams to maximize customer value, deliver proactive engagement initiatives, and drive adoption, retention, and growth.
Key Responsibilities:
- Develop a strong understanding of our solutions and customer needs
- Lead training and engagement programs to onboard, educate, and support customers
- Serve as a trusted advisor for Academic customers in APAC
- Promote new features and product capabilities to drive usage
- Partner with Sales on renewals and expansion opportunities
- Manage and mentor other team members
Requirements:
- 4+ years of experience in Customer Success or Customer Support in B2B software
- Excellent communication and relationship-building skills
- A self-starter who is proactive, organized, and able to thrive in a fast-paced environment
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