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Technical Service Specialist

2 months ago

Canberra, ACT, Australia KBR Inc. Full time

About KBR Inc.

KBR Inc. is a leading provider of science, technology, and engineering solutions to governments and companies around the world. With a diverse team of experts, we deliver complex projects and provide innovative solutions to our clients.

The Opportunity

We are seeking a highly skilled Technical Service Specialist to join our team. As a Technical Service Specialist, you will be responsible for providing technical expertise and support to our clients, including L3 Wintel incident management within their ITSM toolset.

Key Responsibilities

  • Provide L3 Technical Support and administration via clients ITSM toolset within the Service health indicator (SHI'S) timeframe
  • Third Party Vendor Engagement
  • Participate in client projects when required
  • Develop and Update standard Operating Procedures (SOP'S)
  • Develop and update Detailed level design
  • Participate in out of hours activities as required

Requirements

  • Demonstrated knowledge & Experience in Microsoft Server 2016/2019 products and integrated technologies
  • Demonstrated knowledge and Experience in Active Directory & Identify Management Services
  • Demonstrated Knowledge & Experience in Vmware Vsphere 7
  • Demonstrated Knowledge in Microsoft SQL Server 2016/9
  • Proficiency in advanced scripting
  • ITIL V3/V4 certification
  • NV2 security clearance is required

What We Offer

  • A workplace culture certified as a Great Place To Work
  • Flexible working
  • Competitive salary (including annual reviews)
  • Paid parental leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Employee stock purchase plans
  • Flu shots, skin checks and discounted private health insurance