Income Support and Financial Service Specialist
7 hours ago
Job Description
The role of the Claims Administration and Income Support (CAIS) team is to provide critical financial and administrative services to support claims business in managing claims transactions.
The team operates under two sub teams: Income Support and Financial and Client Services. These teams are responsible for determining incapacity, payment of incapacity, and recovery of overpayments.
Key Responsibilities- Handle claims calls received through the contact centre
- Perform administrative and processing tasks
- Determine simple normal weekly earnings/hours
- Process Claim for Time off Work forms
- Support debt recovery functions
- Assist in payments for claimants
Role Overview
The Income Administration Officer provides timely and accurate incapacity processing activities including determining simple normal weekly earnings/hours, processing Claim for Time off Work forms, and assisting in payments for claimants.
The role reports to the Senior Claims Payment Services Officer or the Senior Client Services Officer.
Eligibility and Specific Conditions of Employment- Character clearance (police records check)
- Health clearance
- Six months probationary period for new engagements
- Security Clearance: Baseline
Skills and Qualifications
To be successful in this role, you will need strong communication and organisational skills, as well as attention to detail and ability to work accurately and efficiently.
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