Medical Device Specialist

7 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Technical Services Role Overview

The primary objective of this position is to ensure the efficient delivery of technical services for medical devices deployed across Australia and New Zealand.

This role will focus on maintaining equipment, ensuring compliance with service level agreements, and achieving high levels of customer satisfaction. It will be a Hybrid role covering Field Service and Depot repairs performing preventative maintenance, commissioning and breakdown repairs.

Key Responsibilities:
  • Conduct, and/or coordinate the repair, preventive maintenance of medical devices to ensure operational efficiency and compliance with standards.
  • Travel across Australia & New Zealand at short notice.
  • Promote and support service agreements to achieve individual revenue targets.
  • Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.
  • Manage customer and distributor relationships to achieve Customer Satisfaction Targets.
  • Maintain correct spare part inventory levels and participate in quarterly stock stake.
  • Actively seek product and business improvement suggestions from customers.
Additional Responsibilities:
  • Manage Product Return Register.
  • Plan and co-ordinate Preventative Maintenance (PM) Schedule.
  • Develop and maintain strong relationships with stakeholders, serving as the primary technical contact.
  • Proactively address and resolve any customer concerns or feedback in a manner that aligns with company standards for customer service excellence.
  • Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.
Requirements and Qualifications:
  • Bachelor's degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.
  • Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
  • Strong leadership and people management skills, with the ability to inspire and develop a team.
  • Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.
  • Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.
Personal Attributes:
  • A collaborative and team-oriented mindset with excellent interpersonal skills.
  • Self-motivated, proactive, and able to work independently with minimal supervision.
  • Highly adaptable and resilient, with a strong commitment to excellence.
  • Ability to multitask and work effectively in a team environment.

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