Service Desk Support Specialist
1 week ago
About the Role:
As a key member of our Support Office team in Scoresby, you will be the face of Adairs' Technology team, providing exceptional support to our store and support office landscape.
You will work closely with the broader Technology team to deliver a world-class technology experience for our team and customers.
Key Responsibilities:
- Collaborate with the store and support office team to resolve technology-related issues
- Diagnose and troubleshoot software, hardware, and network problems
- Document processes and procedures to support day-to-day activities
- Build and maintain laptops and store POS equipment
What We're Looking For:
- Excellent communication skills to explain technology to non-technical colleagues
- Proven ability to resolve technical PC and networking issues
- Experience in technical areas such as ticket management, user account administration, and internet and networking fundamentals
- Understanding of ITIL principles and processes (Foundation Certification an advantage)
- Previous experience in a service desk or desktop support role
- Experience in a retail environment an advantage
What We Offer:
- Free onsite parking
- Team discounts and benefits
- Internal and external training and development programs
- Career growth opportunities with Adairs
- Part of a dynamic and growing team
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