Software Support Specialist

1 week ago


Scoresby, Victoria, Australia Leidos Full time
{"title": "Software Support Role", "content": "About the Role

Leidos Australia's Intelligence business line is seeking a talented system administrator or support analyst to join our exciting multi-year program in Melbourne. As a Software Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to ensure continued operation of services.

Key Responsibilities
  • Monitor and troubleshoot technical issues, ensuring operational availability and reliability
  • Complete incident ownership, including triage, investigation, resolution, and post-incident follow-up
  • Perform root-cause analysis and recommend solutions, liaising with other ITSM teams and end users as required
  • Create and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support
  • Participate in a team on-call roster and manage priority incidents and problems within contractual KPIs
Requirements
  • Experience with ticketing, knowledge management, and ITSM products such as JIRA, Confluence, or similar
  • Experience with application troubleshooting, diagnosing, testing, and resolving customer issues
  • Some experience with scripting languages and task automation, or low-code platforms
  • Some experience with supporting cloud-based applications (e.g. Azure or AWS)
  • Knowledge of ITIL Incident, Problem, Service Request fulfillment processes
  • Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk
About Leidos

At Leidos, we value diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

We offer a range of benefits, including 12 weeks' paid parental leave, flexible work practices, discounted health insurance, novated leasing, and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges 'People First'.

", "lang_code": "en-US"}

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