Service Specialist

2 weeks ago

Darwin, Northern Territory, Australia beBeeCustomer Full time $70,000 - $100,000
Job Description

We are seeking a skilled IT professional to join our team in a critical role. This position plays a key part in supporting users, troubleshooting technical issues, and ensuring the smooth operation of our desktop environment.

The successful candidate will contribute directly to maintaining high service standards and performance aligned with our Service Level Agreements (SLAs).

Key Responsibilities

  • Provide first- and second-level IT support to end users via phone, remote access, and in person.
  • Prepare and deploy desktop equipment and software in line with service requests and SOE standards.
  • Troubleshoot and resolve hardware, software, and printer-related issues.
  • Maintain up-to-date configuration and asset data within the CMDB.
  • Assist with the management of Incidents, Problems, Changes, and Configuration Management processes.
  • Monitor and analyse support trends to proactively resolve recurring issues.
  • Deliver exceptional customer service and user training where necessary.

Required Skills and Qualifications

Technical Requirements

  • Proven experience supporting and troubleshooting PCs in a Windows environment.
  • Strong knowledge of the MS Windows family of operating systems.
  • Proficiency in Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Access.
  • Experience with desktop, LAN, and printer troubleshooting.
  • Familiarity with incident management tools and IT service processes.
  • Exposure to ITIL practices: Incident, Problem, Change, and Configuration Management.
  • Experience with SOE deployment and maintenance.
  • Solid skills in analysing and resolving technical issues in a PC/LAN environment.
  • Strong communication and interpersonal skills with a customer-first mindset.

Benefits

We offer a great team culture, career growth, and a range of benefits.

Why Join Us?

We provide a dynamic work environment, opportunities for professional development, and a supportive team that values collaboration and mutual respect.

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