Service Delivery Specialist

2 weeks ago

Darwin, Northern Territory, Australia beBeeServiceDelivery Full time $68,000 - $98,000

About the Role

We are seeking an exceptional Service Delivery Specialist to provide first-level technical support and be the primary point of contact for users requiring assistance via phone or email.

Key Responsibilities

  • Deliver outstanding customer service through remote interactions
  • Troubleshoot and resolve complex technical issues efficiently
  • Maintain accurate records of jobs and escalate to relevant teams as necessary
  • Collaborate with cross-functional teams and external vendors to ensure seamless service delivery
  • Publish and review knowledge-based articles to enhance user experience

The Team Difference

  • A supportive work environment that encourages open communication and teamwork

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