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Customer Service Manager

2 months ago

Castle Hill, New South Wales, Australia Myer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Castle Hill.

As a key member of our leadership team, you will be responsible for driving sales and leading team performance, while championing our Customer First Plan and managing day-to-day operations.

You will be responsible for managing the daily activities of your team and business to drive financial performance, optimising productivity through effective workforce management, and driving a high-performance, customer-focused service and selling culture.

Key responsibilities include:

  • Managing the daily activities of your team and business to drive financial performance
  • Optimising productivity through effective workforce management
  • Driving a high-performance, customer-focused service and selling culture
  • Maximising the team's service and selling activities through effective management and delegation
  • Leading, empowering, and inspiring your team to develop the next generation of Myer leaders

About You

We are looking for a candidate with previous experience as a retail manager, area manager, or similar, with strong people leadership skills and a 'hands-on' approach.

You will have demonstrated ability to lead a team to achieve sales and meet KPIs, with superior customer service and selling skills, and strong retail, financial, and business acumen.

Key requirements include:

  • Previous experience as a retail manager, area manager, or similar
  • People leadership skills with a 'hands-on' approach
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen

What We Offer

We offer a range of benefits, including career development and progression opportunities, a great range of discounts and Myer Team Member exclusive offers, access to volunteer, parental, and lifestyle leave, and more.

Our management teams work across key store trading hours, including extended/peak trade, and we offer a flexible and supportive work environment that allows you to thrive and flourish.

At Myer, we're all about making your work life meaningful, and we're committed to helping you achieve your goals and aspirations.