Performance Coach

3 weeks ago


Ipswich, Australia The Salvation Army Full time

About The Salvation Army

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. Our mission is to make a positive difference in the lives of people who need help most.

About the Opportunity

The Performance Coach will contribute to the success of our Disability Employment Services (DES) program by developing the capacity of the regional teams through managing targeted performance improvement projects and ensuring contractual compliance. The successful candidate will work in collaboration with the Program Manager and Team Leaders across multiple employment services areas and be responsible for:

  • Developing Innovative Solutions
    • Design and implement performance-based projects to improve performance and foster a high-performing, compliant culture
    • Provide site-based support through induction and training of new employees, team coaching, and maintenance of up-to-date contractual knowledge
    • Utilize data to drive performance and productivity of teams within the region to ensure outcomes and commercial returns are consistently delivered
  • Collaboration and Communication
    • Work closely with Program Manager and Team Leaders to achieve program goals and objectives
    • Develop and maintain effective relationships with internal stakeholders, including regional teams and program managers
    • Communicate effectively with team members, program managers, and other stakeholders to ensure seamless collaboration and information sharing
  • Training and Development
    • Design and deliver training programs to enhance the skills and knowledge of regional teams
    • Provide coaching and mentoring to team members to support their professional development and growth
    • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure the program remains compliant and effective

About You

We are seeking a highly skilled and experienced Performance Coach who possesses:

  • Strong Communication and Interpersonal Skills
    • Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner
    • Strong interpersonal skills, with the ability to build and maintain effective relationships with internal stakeholders
  • Industry Knowledge and Experience
    • Extensive knowledge of employment services, particularly Disability Employment Services (DES)
    • Proven experience in implementing strategic performance plans across a large geographic area in a client-centric, case management environment
  • Strategic Thinking and Problem-Solving
    • Ability to think creatively and develop innovative solutions to complex problems
    • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions

What We Offer

The Salvation Army offers a range of benefits and opportunities for professional growth and development, including:

  • Attractive Remuneration and Benefits
    • Competitive salary and benefits package
    • Opportunity for salary packaging and other benefits
  • Great Work-Life Balance
    • Flexible work arrangements, including the option for a 9-day fortnight or accrued day off every 4 weeks
  • Professional Development Opportunities
    • Comprehensive training and development programs to support your professional growth and development
  • Supportive and Inclusive Work Environment
    • Opportunity to work in a supportive and inclusive work environment that values diversity and promotes work-life balance

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