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Team Leader

2 months ago

Ipswich, South Dakota, Australia Tesco Partners Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Cafe team at Tesco Partners. As a Team Leader, you will be responsible for creating a positive and productive work environment that fosters exceptional customer service and team engagement.

Key Responsibilities
  • Motivate and Develop Your Team: Lead and motivate your team to deliver exceptional customer service, meet sales targets, and maintain high standards of quality and cleanliness.
  • Support Your General Manager: Assist your General Manager in achieving business objectives, provide guidance and support to your team, and deputize when needed.
  • Drive Sales and Growth: Coach your team to achieve sales targets, upsell and promote menu items, and identify opportunities to increase revenue and customer satisfaction.
  • Ensure Customer Satisfaction: Strive to deliver exceptional customer service, handle customer complaints, and provide feedback to improve customer experience.
  • Maintain Cafe Standards: Ensure the cafe meets high standards of cleanliness, safety, and quality, and maintain accurate records and reports.
Requirements
  • Leadership Experience: Proven experience in leading or coaching a small team, with a strong track record of achieving sales targets and improving customer satisfaction.
  • Customer Service Skills: Excellent customer service skills, with the ability to handle customer complaints and provide feedback to improve customer experience.
  • Communication Skills: Strong communication skills, with the ability to motivate and develop your team, and provide clear guidance and support.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement changes to improve customer satisfaction and sales performance.
What We Offer

We offer a competitive salary, excellent benefits, and opportunities for career development and growth. As a Team Leader at Tesco Partners, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering exceptional customer service and driving business growth.