Career Opportunity in Customer Service and Banking

2 weeks ago

Townsville, Queensland, Australia beBeeCustomerService Full time $50,000 - $60,000

About the Role

We are seeking a motivated individual to join our team as a Trainee Personal Banking Consultant. This 12-month traineeship offers a unique opportunity to gain hands-on experience, develop valuable skills, and receive professional support as you learn.

As a Trainee Personal Banking Consultant, you will work closely with our experienced team across the region, building your knowledge while helping customers achieve their financial goals.

This is a full-time contract position, based on a 38-hour work week. You will be based in one of our branches and support our region.

Key Responsibilities

  • Deliver exceptional customer service and build strong relationships with customers
  • Develop and maintain knowledge of banking products and services
  • Work collaboratively with the team to achieve business objectives

Required Skills and Qualifications

To be successful in this role, you will need:

  • Exceptional communication and customer service skills
  • A demonstrated ability to positively adapt to change
  • The ability to quickly build rapport with people and work as a supportive team member
  • Higher School Certificate or similar qualification
  • FSRA ASIC Tier II Accreditation (within 5 years) (or the willingness to undertake it)
  • Experience in a similar retail and customer service position (desirable)
  • Previous cash handling experience (desirable)
  • Proven sales experience (desirable)

Benefits

We offer a range of benefits to support your career and well-being, including:

  • Work life balance and flexible working options
  • Birthday Leave
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on your Banking and Health Insurance products
  • Cultural lunches and social clubs

About Us

We are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. We continue to shape a phenomenal culture through having our values at the core of what we do.

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