Professional Investigation Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCooperation Full time $81,990 - $123,456

Investigations Role Overview

The Investigations Coordinator will be responsible for meeting service level agreements as per National Investigations Unit (NIU) guidelines and business plan key performance indicators. They will provide professional service and advice delivered as per NIU guidelines, SLAs and business plans.

Key Responsibilities:

  • Meet expectations of service level agreements as per National Investigations Unit (NIU) guidelines and business plan key performance indicators.
  • Provide professional service and advice delivered as per NIU guidelines, SLAs and business plans.
  • Ensure efficiencies of scale are used when determining the need for External and Expert investigations and reviewing of invoices to ensure adherence to instructions and NIU guidelines.
  • Ensure adherence to all relevant legislation and investigation guidelines.
  • Assist in maintaining processes and systems to comply with guidelines and achieving national consistency.

About You

To succeed in this role you will have:

  • Capable of resolving complex claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
  • Understanding of and exposure to insurance investigation processes.
  • Knowledge of legal issues including the justice system and basic liability.
  • Able to work collaboratively in a team environment.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
  • Excellent verbal and written communication skills.

What We Offer

We offer an inclusive workplace where everyone feels like they belong. We believe in fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. As an Investigations Coordinator, you will join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.

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