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Customer Service Team Leader
2 months ago
We are seeking a dynamic and driven individual to lead our Customer Service Team in the Business Desking & Seating Systems division. As a key member of our team, you will be responsible for driving sales, ensuring exceptional customer service, and leading a dedicated team.
Key Responsibilities:- Sales and Customer Service Team Leadership: Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
- Scheduling Estimators and Quotation Preparation: Coordinate and schedule estimators to conduct assessments and gather necessary information for quotations, prepare accurate and comprehensive quotations based on customer requirements and assessment findings, and present quotations to customers in a clear and persuasive manner.
- Quotation Follow-Up and Order Securing: Proactively follow up on quotations to understand customer needs and concerns, negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
- Facilitation of Project Handovers to Operations: Coordinate project handovers to the operations team for projects, provide comprehensive project briefings and documentation, and collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction.
- Qualifications and Requirements: Proven experience in sales and customer service, strong organizational and multitasking skills, excellent communication and negotiation skills, and proficiency in relevant software applications.
- Leadership Skills: Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.
