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Technical Support Delivery Manager
2 weeks ago
Delivering exceptional technical support is at the heart of this full-time, permanent role in our Technology team.
- Mentor and support the technical support team to achieve their best performance.
- Provide technical expertise and guidance to the team for troubleshooting complex issues.
- Ensure timely and accurate resolution of customer inquiries and technical issues.
Key responsibilities include:
- L2 support and administration experience with Windows 10/11 and Intune, Active Directory and Entra, SharePoint and Teams, Microsoft 365 Apps, and Desktop application.
- Experience configuring, maintaining and troubleshooting IT systems.
- A strong focus on service delivery with a desire to innovate, improve process, support others, and collaborate.
- Demonstratable people leadership skills.
The ideal candidate will have a passion for delivering excellent results and working collaboratively as part of a dynamic team.
We offer a range of benefits including individual learning plans, internal employment and development opportunities, support for workplace wellness, and celebrating diversity.
