Cairns Customer Solutions Specialist

5 days ago


Cairns City, Queensland, Australia Bupa Full time
About Us

Bupa is a leading healthcare provider that values its employees and customers alike. We strive to deliver exceptional care and services, prioritizing the well-being of everyone involved.

Job Summary

This full-time permanent position is based in our Cairns Store and involves working towards customer growth activities. The successful candidate will be responsible for providing individual recommendations of suitable health and wellbeing products, showcasing their value and benefits for easy decision making.

Key Responsibilities
  • Assist existing Bupa members with day-to-day transactions and ensure they understand the full value of their health insurance product.
  • Provide solutions to identified concerns or needs, educating members on all available benefits.
  • Work within the wider community to develop business and community-based relationships, promoting the Bupa brand and products, and acquiring new members.
Requirements

The ideal candidate should possess strong communication and interpersonal skills, enabling them to effectively interact with customers and colleagues. A 'customer first' approach is essential, along with the ability to work independently and as part of a team.

Benefits

We offer a comprehensive salary package, including $60,000 per annum, which is competitive for this role. Our Viva Healthier and Happier program provides health benefits for all employees, supporting their overall well-being. Dedicated Store Managers will provide support and guidance, helping you excel in your role.

About the Role

This position commences early January 2025, with the first 4-6 weeks dedicated to full-time training. You will have access to classroom training, e-Learning, and on-the-floor product knowledge training, as well as our state-of-the-art knowledge base, "Know-It". As a valued member of our team, you will be encouraged to grow and develop your skills, contributing to our mission of delivering exceptional care and services.



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