Sales Account Manager

2 weeks ago

Melbourne, Victoria, Australia SS&C Technologies Holdings Full time
Job Overview

About the Role

We are seeking a highly skilled Sales Account Manager to join our team at SS&C Technologies Holdings. As a Sales Account Manager, you will be responsible for overseeing the end-to-end service delivery to our clients, ensuring that contractual obligations and key performance indicators (KPIs) are met.

Key Responsibilities

  • Oversight of all facets of service delivery for our clients, including managing contracts, paperwork, reporting, and invoicing.
  • Lead regular reviews and reporting to ensure contractual obligations and KPIs are met.
  • Oversee change and implementation, including Statements of Work.
  • Work with Client and SS&C teams to drive customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.
  • Perform general account management activities, including establishing and managing service meeting schedules and governance models.
  • Drive the client governance framework to ensure optimal engagement with clients to have a successful relationship.
  • Be the escalation point for critical issues, enquiries, and issue resolution, providing oversight on ongoing delivery and service status/requests.
  • Work with Operational areas on process improvements required following incidents/escalations.
  • Manage reporting and meeting presentation materials both internally and externally.
  • Understand customer needs to effectively position SS&C.
  • Update and maintain the CRM system with account and opportunity data.

Requirements

  • 3-5+ years of account management experience.
  • Experience working with technology solutions is desirable.
  • Experience in Wealth Management and Fund Administration is desirable.
  • Strong communication and presentation skills with the ability to articulate solutions clearly and concisely.
  • Ability to build relationships and manage key contacts within the accounts.
  • Experience in managing stakeholders on multiple levels.
  • Strong people person skills with the ability to position complex technology and services solutions.
  • Ability to build positive relationships with customers.

What We Offer

As a Sales Account Manager at SS&C Technologies Holdings, you will have the opportunity to work with a leading technology company, driving customer satisfaction and ensuring the delivery of high-quality services.

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