Workflow Coordinator

4 days ago


Newcastle, New South Wales, Australia beBeeScheduling Full time $60,000 - $90,000

Job Opportunity:

A 12-month full-time role has become available to join a leading technology provider. We are seeking highly organized and efficient administration and customer service professionals to work with multiple systems.

About the Position:

You will be part of a team, using various systems to deliver exceptional customer service to existing clients. You will collaborate with field technicians and schedule their workflow, working closely with customers. Workflow schedules will be prioritized, and decisions made to mitigate risk.

Responsibilities:

  • Prioritize and complete incoming tasks according to operational business rules and assigned Service Level Agreement (SLA).
  • Manage workflow scheduling.
  • Provide excellent customer service through written and verbal communication channels.
  • Maintain strong stakeholder relationships.
  • Meet targets in a demanding environment.
  • Support project managers in identifying opportunities for process and business improvement.

About You:

Strong customer service experience is essential, with telecommunications experience desirable. Familiarity with rostering or scheduling is also beneficial. You should be tech-savvy, have excellent written and verbal communication skills, and high attention to detail.



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