Customer Service Manager

1 month ago


Gold Coast, Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential in Retail

Drakes Supermarkets is a dynamic and growing company that offers exciting career opportunities. As a Customer Service Manager, you will have the chance to take ownership of the department and tailor the store's service and product offering to meet the specific needs of customers in the local area.

As a key member of our enthusiastic team, you will be expected to demonstrate:

  • Unwavering commitment to delivering exceptional customer service
  • Strong point-of-sale knowledge and skills
  • Experience in supervising and mentoring team members
  • Ability to accurately roster staff and manage store operations
  • Passion and enthusiasm for delivering results-driven solutions
  • Excellent communication and interpersonal skills
  • Capacity to liaise effectively with staff, management, and external stakeholders
  • Understanding of ordering and cost control processes
  • Commitment to maintaining high work, health, and safety standards

To succeed in our organisation, you must be able to:

  • Display a genuine passion for customer service and satisfaction
  • Exhibit a positive and proactive attitude
  • Effectively problem-solve and lead by example
  • Motivate and inspire your team to achieve excellence
  • Communicate effectively with all stakeholders, including management, employees, customers, and external partners


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