Customer Service Team Lead

4 weeks ago


Gold Coast, Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential with Drakes Supermarkets

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant Manager. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and leading a team of sales associates to achieve sales targets and provide an outstanding shopping experience for our customers.

About the Role

  • Lead a team of sales associates to achieve sales targets and provide an outstanding shopping experience for our customers
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the store management team to achieve business objectives and improve store performance
  • Provide coaching and training to sales associates to enhance their skills and knowledge
  • Monitor and control store expenses to achieve budget targets
  • Ensure compliance with company policies and procedures

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A fun and rewarding work environment

Requirements

  • Proven experience in a retail management role
  • Excellent customer service and communication skills
  • Ability to lead and motivate a team
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].



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