Customer Service Team Lead
4 weeks ago
Unlock Your Potential with Drakes Supermarkets
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant Manager. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and leading a team of sales associates to achieve sales targets and provide an outstanding shopping experience for our customers.
About the Role
- Lead a team of sales associates to achieve sales targets and provide an outstanding shopping experience for our customers
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with the store management team to achieve business objectives and improve store performance
- Provide coaching and training to sales associates to enhance their skills and knowledge
- Monitor and control store expenses to achieve budget targets
- Ensure compliance with company policies and procedures
What We Offer
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
- A fun and rewarding work environment
Requirements
- Proven experience in a retail management role
- Excellent customer service and communication skills
- Ability to lead and motivate a team
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
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