Frontline Service Professional

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $58,620 - $77,400
Customer Service Role

We are seeking a motivated and customer-focused individual to join our Frontline Operations group as a Service Delivery Officer.

About the Role

This is an exciting opportunity for a proactive and solution-driven individual to work in a scheduled contact centre environment, providing high-quality service to clients across multiple channels.

Key Responsibilities
  • Interact with clients over the phone to provide high-quality service and support them in meeting their tax, superannuation, and registration obligations.
  • Process account activities received through various channels, including phone, paper, web-chat, email, and online portals.
  • Apply relevant policies and procedures to inform decision-making and ensure accurate recording of outcomes, actions, and agreements.
  • Collaborate with team members to resolve issues and contribute to continuous improvement.
Requirements

To be successful in this role, you will require:

  • A strong ability to work in a frontline, customer-service environment.
  • Availability to work across stated hours (7am–7pm) and in listed locations.
Benefits

As a valued member of our team, you will have access to:

  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to make a real difference in the lives of our clients.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.

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