Frontline Healthcare Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeReception Full time $60,000 - $90,000

About Our Frontline Receptionist Role:

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We are seeking a dedicated, professional and friendly individual to join our team as a Receptionist at our Dental Centre. The successful candidate will be responsible for maximising patient appointments managing the appointment book and ensuring efficient and courteous customer service to both patients and staff.

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The Receptionist is a key frontline member of our team responsible for providing excellent communication skills maintaining accurate records and playing an integral role in the smooth operation and teamwork of the dental centre.

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You will be the first point of contact for incoming phone calls supporting the Practice Manager and the Dentist in Charge and working collaboratively with the team to achieve our goals.

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Your Key Responsibilities:

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  • Provide courteous prompt and accurate responses to all patient and staff enquiries ">
  • Answer phones within established KPIs and ensure all calls are monitored and responded to throughout the day ">
  • Maximise patient appointments and minimise schedule gaps ">
  • Create reschedule and cancel appointments as required ">
  • Maintain a clean and organised reception area ">
  • Receive patients and assist emergency patients per HCF protocols ">
  • Raise patient accounts claim benefits and receipt gap payments efficiently ">
  • Follow up on gap account payments and process refunds credit adjustments and benefit issues ">
  • Perform daily banking and balance takings preparing end-of-day reports ">
  • Liaise with other Dental Centres regarding patient files and records ">
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Your Requirements:

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  • Neat personal appearance and excellent presentation ">
  • Competence in appointment booking and account systems ">
  • Ability to maintain strict confidentiality tact and diplomacy at all times ">
  • Knowledge of Dental Centre systems and procedures ">
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About Us:

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We are a not-for-profit health fund that has been putting our members and their health first since 1932. We cover 2 million members with health life travel and pet insurance and our vision is to make healthcare understandable affordable high quality and member centric.

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We want to be true health partners to our members easily guiding the healthcare choices that are right for them. At HCF our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy.

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