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Financial Services Consultant
2 months ago
We are seeking a highly skilled Financial Services Consultant to join our team at Australia And New Zealand Banking Group Limited. As a key member of our team, you will play a vital role in shaping the financial wellbeing and sustainability of our customers.
Key Responsibilities- Provide exceptional customer service by meeting each customer's end-to-end financial needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
- Role models a strong customer focus, preferably with retail experience.
- Ability to multi-task, highly adaptable to change and ambiguity.
- Proactive, shows initiative.
- Active user and promoter of technology.
- Enjoys working in a collaborative team environment.
At Australia And New Zealand Banking Group Limited, we provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
