Effective Client Service Delivery Specialist

3 days ago

Sydney, New South Wales, Australia beBeeClient Full time $80,000 - $120,000

Client Service Specialist - Operations Role

We are seeking a skilled Client Service Specialist to join our team and contribute to the delivery of exceptional client services. This is an exciting opportunity for a customer-focused individual to work in a fast-paced environment and make a meaningful impact.

  • Key Responsibilities:
  • Provide timely and effective response to client queries related to day-to-day issues, ensuring high levels of customer satisfaction.
  • Participate in local client visits and regulatory meetings to foster strong relationships with clients and stakeholders.
  • Monitor and investigate client queries, working closely with internal teams to resolve any breaks or issues.
  • Perform daily and monthly client money reconciliations for futures and exchange traded options, maintaining accuracy and attention to detail.
  • Collaborate with various internal teams to drive process improvements, reduce risks, and strengthen controls.
  • Respond to audit requests and facilitate client audit requests to the correct internal audit teams, ensuring seamless communication and coordination.

Requirements:

To succeed in this role, you will need:

  • Previous client services experience within the financial services industry;
  • A passion for dealing with clients and a proven ability to improve processes, reduce risks, and increase customer satisfaction;
  • Strong numerical skills and an understanding of ETD and PB products;
  • Excellent communication skills, comfortable working with internal and external clients and stakeholders;
  • Ability to work in a dynamic environment and adapt to changing priorities and deadlines.

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary and benefits package;
  • Ongoing training and development opportunities;
  • A collaborative and supportive work environment;
  • The chance to make a real difference in the lives of our clients.

About Us:

Our organization is dedicated to delivering exceptional client services while continuously improving process efficiency and risk control. We strive to create a culture of continuous improvement centered on client service, fostering a work environment that values innovation, teamwork, and open communication.

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