Client Service Delivery Director
3 days ago
At Bravura Solutions, we value collaboration, diversity and excellence. We seek a talented individual to lead our client service delivery team ensuring effective processes and governance across the organization.
The RoleThe Support and Client Delivery Manager will drive the delivery and support of critical services enterprise applications and tools within scope quality expectations.
Key Responsibilities:- Create and maintain the service strategy
- Identify and execute opportunities to improve the efficiency and quality of helpdesk and support processes
- Manage financials for all projects including budget forecasting and P&L for a portfolio of clients
- Coordinate resourcing tracking and managing activities and deliverables to achieve outcomes
- Manage contract operations and financial performance ensuring services meet client and supplier contract obligations within SLA and drive ongoing service optimization
- Work closely with the Product Manager to define the product vision and with the Enterprise Architect to ensure alignment with technical and business strategies
- Organize equip and assess the team's readiness to support business goals identifying gaps and building plans accordingly
- Maintain strong client relationships improve client satisfaction and align the service strategy with client needs
- Coach and motivate service delivery managers and staff to enhance performance and end-user satisfaction
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