Service Delivery Expert

3 days ago

Sydney, New South Wales, Australia beBeeServiceDelivery Full time $90,000 - $130,000
Job Overview

The Service Delivery Specialist role is a pivotal position that demands exceptional interpersonal and customer service skills to effectively manage client relationships and ensure seamless service delivery.

Main Responsibilities:
  • Manage daily client interactions and guarantee timely service fulfillment.
  • Foster and maintain strong partnerships with clients to drive growth in the messaging sector.
  • Provide expert support for enterprise customers, including leading projects or tasks impacting clients.
  • Stay current with all new product releases and updates, and own key aspects of the SDM lifecycle, including service activation, provisioning, product feedback, and project facilitation.
Required Skills and Qualifications:
  • Proven experience in service delivery or mobile operations, preferably in a telco environment.
  • Ability to comprehend complex and technical concepts and translate them into non-technical terms for customers.
  • Capacity to multitask and work under tight deadlines while maintaining attention to detail.
  • Effective communicator with a proactive style, and a team player possessing self-awareness.

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