Senior Passport Adjudication Manager

6 days ago


Australia Department of State Full time
Job Summary

The Department of State is seeking a highly experienced and skilled professional to serve as a Senior Passport Adjudication Manager. This role will direct and manage the Adjudication operations of the Passport Agency, overseeing a team of subordinate supervisors and ensuring the efficient and effective processing of passport applications.

Key Responsibilities
  • Leadership and Management: Direct the activities of two to four subordinate supervisors, providing guidance and oversight to ensure the successful execution of Adjudication operations.
  • Adjudication Expertise: Serve as an authority on the resolution of complex citizenship cases and unique adjudication problems, providing expert guidance and support to team members.
  • Quality Assurance: Monitor the overall quality and quantity of work produced by section personnel, identifying areas for improvement and implementing corrective actions as needed.
  • Policy and Procedure Development: Develop and implement internal controls to ensure adherence to laws, regulations, policies, and procedures, maintaining the highest standards of integrity and accountability.
Requirements
  • Experience: 1 year of specialized experience equivalent to the GS-12 level in the Federal service, with a proven track record of success in Adjudication operations and leadership roles.
  • Qualifications: Possess the ability to assign, review, and supervise the work of others, demonstrate objectivity and fairness in judging people and situations, and exhibit a willingness to consider new ideas and perspectives.


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