Employment Services Specialist

1 week ago


City of Armadale, Australia Workskil Australia Ltd Full time
About Workskil Australia Ltd

We are a national not-for-profit and charitable organisation with almost 40 years of supporting Australians to achieve sustained economic and social self-reliance. Our mission is to provide employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

Our Values
  • Care: We strive to conduct our business with the highest degree of care and respect for all our customers.
  • Integrity: We believe in honesty and transparency in all our interactions.
  • Respect: We value diversity and promote inclusivity in everything we do.
  • Honesty: We commit to delivering quality services that meet the needs of our customers.
  • Service: We aim to provide excellent customer service that exceeds expectations.
Employment Coach Job DescriptionRole Overview

The Employment Coach is responsible for the case management of an allocated caseload of up to 80 customers with a prior offender history. The objective is to find them employment. This role consists of case management with a focus on improving the customers' capacity to work by stabilising non-vocational issues and building vocational skills and experience.

Key Responsibilities
  • Undertake 'reverse marketing' of customers to suitable employers.
  • Run group-based job search sessions to motivate and promote further job placements for customers.
  • Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff.
  • Assess, match and refer customers to appropriate job opportunities and advocate directly to employers.
  • Achieve individual targets and work to clearly defined KPIs.
Requirements
  • Certificate IV in Employment Services or Career Development (or willingness to study).
  • Experience in Employment Services or a related Service industry.
  • Demonstrate a minimum typing speed of 30 WPM.
  • Strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience.
  • Attention to detail and ability to work under pressure.
Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.

About Your Application

Please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. Incomplete applications will not be considered.



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