Learning Experience Designer

4 weeks ago


North Melbourne, Victoria, Australia Telstra Full time
Job Title

Frontline Learning Specialist

We're seeking a skilled Learning Experience Designer to join our team. As a Frontline Learning Specialist, you'll be responsible for designing and developing training programs to equip our customer service teams with the skills needed to deliver exceptional customer experiences.

About the Role

  • Consult with stakeholders to understand business outcomes and change needs.
  • Conduct training needs analysis and identify impacted audiences.
  • Define learner outcomes and instructional approach.
  • Design and develop eLearning, blended learning, and face-to-face training solutions.
  • Collaborate with Workforce Management and Sales & Service leaders on learning deployment.
  • Define and design learning assessment and evaluation solutions.
  • Identify impacts to existing training content and make updates.

About You

You'll be a passionate learning professional with creative flair, hands-on experience designing and developing training for customer service teams, and excellent organisational and stakeholder management skills.

Our Values

  • We care
  • We're better together
  • We make it simple
  • We're change makers

We're committed to making our world a more inclusive place, and we're looking for someone who shares our values and is passionate about delivering exceptional customer experiences.



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