Insurance Claims Professional

7 hours ago


Mile End, Australia Royal Automobile Association Full time
Company Overview

The Royal Automobile Association is a leading insurance provider in South Australia, trusted by over 820,000 members for more than 120 years. We are committed to delivering exceptional member services and making a positive impact in the community.

Salary

$60,975 per annum + superannuation benefits, plus additional incentives and rewards.

Job Description

We are seeking resilient and dedicated Claims Service Officers to join our Motor Claims Team. As the first point of contact for members lodging new claims, you will be responsible for managing inbound and outbound calls, interpreting policy wording and conditions, processing claims, and ensuring compliance with relevant government legislation and company policies.

You will work closely with our team to achieve successful claim outcomes for RAA and our members, while providing an exceptional customer experience.

Required Skills and Qualifications
  • Exceptional customer service skills
  • Problem-solving and decision-making abilities
  • Strong organisational skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to empathise with customers who have suffered loss
  • Positive attitude and great team worker
Benefits
  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • 12 weeks paid parental leave
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan
  • On-site Cafe with Barista
About Us

We pride ourselves on being one of South Australia's most iconic brands, with a long history of trust and loyalty from our members. We are committed to continuously diversifying our services to better help our members and community, while advocating for a safer SA into the future.



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