Member Voices Research Expert

1 week ago

Perth, Western Australia beBeeResearch Full time $90,000 - $120,000
Job Title

We are seeking a highly skilled Voice of Member Specialist to join our dedicated team.

This specialist will play a pivotal role in ensuring that the voices of our members are heard and acted upon.

  • Leading the execution of research fieldwork across all workstreams
  • Designing and overseeing research communications and incentive program
  • Managing member-initiated correspondence
  • Overseeing stakeholder access to online survey platform
  • Curating research repository
Key Responsibilities

This role involves leading the execution of research fieldwork, designing and overseeing research communications and incentive programs, managing member-initiated correspondence, overseeing stakeholder access to our online survey platform, and curating our research repository.

Requirements

To succeed in this role, you will need:

  • Experience in customer and market insights, research, or analytics roles
  • Strong organisational skills and attention to detail
  • Demonstrated stakeholder engagement and relationship management skills
  • Advanced proficiency in Microsoft Excel and comfortable working with large datasets
Benefits

In return, we offer:

  • A workplace culture that values and respects our people
  • Flexible working arrangements and opportunities for career development
  • A range of benefits and perks, including free roadside assistance and discounts on RAC products and services
About Us

We are one of WA's most iconic and trusted brands, with over 1.3 million members. We strive to create greater value for our members and deliver on our purpose to be 'The driving force for a better WA.'

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