Voice Of Member Specialist

1 week ago

Perth, Western Australia Royal Automobile Club Of Wa Full time

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

We are seeking a Voice of Member Specialist to join our dedicated team on a permanent full time basis where you will play a pivotal role in ensuring that the voices of our members are heard and acted upon.

This role provides specialist research expertise to optimise member involvement and engagement in the RAC's Voice of Member program.

What will you be doing?
- Lead the execution of in-house research fieldwork across all workstreams, ensuring timely delivery of high-quality insights that enhance member value and inform strategic decisions.
- Design and oversee the teams' research communications and incentive program to optimise member engagement and participation in the Voice of Member program.
- Manage the Voice of Member mailbox, ensuring prompt, thoughtful, and effective responses to member-initiated correspondence.
- Oversee and maintain stakeholder access to the team's online survey platform, ensuring appropriate permission levels are assigned based on roles and project needs. Regularly audit access logs and update user groups to maintain data security and compliance with organisational policies.
- Lead the curation of the team's research repository.

What are we looking for in you?
- Experience in customer and market insights, research, or analytics roles.
- Strong organisational skills, with a proven ability to manage multiple projects and deadlines simultaneously.
- Strong attention to detail, ensuring accuracy and consistency of research data.
- Demonstrated stakeholder engagement and relationship management skills, with the ability to collaborate effectively across diverse teams and influence outcomes.
- Advanced proficiency in Microsoft Excel and comfortable working with large datasets.
- Clear and professional written communication skills, suitable for member correspondence, reporting, and stakeholder updates.

What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Professional career development and training
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Be part of a purpose led organisation that gives back to the WA community
- Opportunities for community engagement and corporate volunteering
- A very active Social Club - join one of the most active social clubs in Perth with over 900 members

Applications Close: Sunday 21st September 2025

BetterJourneysRAC

LI-TM1

  • Voice of Member Specialist

    1 week ago

    Perth, Western Australia Royal Automobile Club of WA Full time $104,000 - $130,878 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."We are seeking a Voice of Member Specialist to join our dedicated team on a permanent full time basis where you will...

  • Voice of Member Specialist

    1 week ago

    Perth, Western Australia RACWA Full time $104,000 - $130,878 per year

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." We are seeking a Voice of Member Specialist to join our dedicated team on a permanent full time basis where you will...

  • Member Voices Research Expert

    1 week ago

    Perth, Western Australia beBeeResearch Full time $90,000 - $120,000

    Job TitleWe are seeking a highly skilled Voice of Member Specialist to join our dedicated team.This specialist will play a pivotal role in ensuring that the voices of our members are heard and acted upon.Leading the execution of research fieldwork across all workstreamsDesigning and overseeing research communications and incentive programManaging...

  • Voice Pickers

    1 week ago

    Perth, Western Australia Labourforce Full time

    Consistent work- Immediate start- Great company to work forOur client is a large Distribution Centre for the Retail Industry. We are currently seeking experienced Voice Pickers and Tugger Operators to join their team located in Forrestfield. We are seeking day shift team members to work on an ongoing basis.**Monday to Friday work****Day shift hours 6:00am...

  • Community Voice

    2 weeks ago

    Perth, Western Australia Cancer Council WA Full time $60,000 - $90,000 per year

    About Cancer Council WACancer Council WA is Western Australia's leading cancer charity, working across every aspect of every cancer. We know that tackling cancer takes all of us. Together, we support families affected by cancer when they need it most, speak out on behalf of the community on cancer issues, empower people to reduce their cancer risk, and find...

  • Voice Talent Operations Manager

    5 days ago

    Perth, Western Australia beBeeProduction Full time $50,000 - $55,000

    Job Title: Voice Over Studio ManagerWe are seeking a talented individual to manage our production studio which supplies pre-recorded audio across the world. This could be an ideal opportunity for a new graduate or a parent with school-run needs who is looking for a challenging and rewarding role.Key Responsibilities:Oversee daily studio operations, ensuring...

  • Member Solutions Consultant

    1 week ago

    Perth, Western Australia Royal Automobile Club Of Wa Full time

    With over 1.4 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."- As a Full time Member Solutions Consultant, you will be the face and voice of RAC. Whether sat in front of you in our...

  • Member Solutions Consultant

    1 week ago

    Perth, Western Australia Rac Of Wa Full time

    At RAC, we are passionate about development and providing new opportunities.This means we are on the lookout for someone to join our Sales and Member Service Outbound team.The opportunityWe are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time positionWhat are we...

  • Member Experience Adviser

    2 weeks ago

    Perth, Western Australia Chamber Of Commerce And Industry Of Wa (Cciwa) Full time

    Opportunity to join a fun and supportive team- Engage with a range of CCIWA members- Salary packaging available**About CCIWA**CCIWA is an independent, not-for-profit, Member-based organisation that has been the voice of business for more than 130 years.With circa 8,000 members from across all regions and industries, our mission is to make it easier to do...

  • Member Solutions Consultant

    2 weeks ago

    Perth, Western Australia Royal Automobile Club Of Wa Full time

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team.- The opportunity- We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position- What...