HR Systems Optimization Specialist

6 days ago


Brisbane Airport, Australia Talentpath Full time

Talentpath is a dynamic and innovative organization at the forefront of transforming HR operations.

We are seeking a skilled Systems Officer to join our collaborative team as we transition to a shared services model across HR functions. Your role will focus on systems optimization, responding to tickets, and providing support.

About the Role:

  • System Management: Manage a portion of the business within the shared services model, focusing on standardization, streamlining, and creating efficiencies within new systems (Successfactors).
  • Issue Resolution: Ensure timely resolution of issues via ticketing system, and effective escalation to appropriate personnel.
  • Support Tasks: Support system-related tasks such as workflows and onboarding procedures.
  • Collaboration: Collaborate with stakeholders to troubleshoot and resolve issues efficiently.
  • Process Development: Contribute to the development of processes and standardization for common queries and tasks.
  • Optimization Efforts: Assist with classifications, and optimization efforts within the new systems.

About You:

  • Strong Troubleshooting Skills: Strong troubleshooting skills with a proactive approach to problem-solving.
  • Ambiguity Tolerance: Comfortable with ambiguity and adaptable to changing environments.
  • Excellent Customer Service: Excellent customer service skills with a solution-oriented mindset.
  • Background in HR or IT: Background in HR administration, IT Support or Systems focused roles would work well.
  • Team Collaboration: Ability to work collaboratively in a fast-paced, lean environment.
  • Technical Skills: Experience with ticketing systems is advantageous. Knowledge of HR systems such as SuccessFactors is a must.

Estimated Salary: $80,000 - $110,000 per year.



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