Desktop Expert

2 weeks ago

Perth, Western Australia beBeeSupport Full time

Technical Support Specialist

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    Provide expert-level support for desktops, laptops and end-user devices, troubleshooting technical issues, deploying enterprise technologies, ensuring smooth operations.

    Responsibilities:

  •     - Provide desktop support to end-users, both remotely and in-person, diagnosing and resolving hardware, software and connectivity issues.
  •     - Set up and deploy new desktops, laptops and mobile devices, ensuring proper functionality and user access to enterprise systems.
  •     - Assist with the onboarding and offboarding processes, including user account setup, access provisioning and data migration within Office 365 and other enterprise platforms.
  •     - Collaborate with IT teams to troubleshoot network connectivity and printer-related problems, leveraging enterprise technologies such as Active Directory and Group Policy.
  •     - Maintain accurate documentation of support activities, including incident logs, resolution steps and knowledge base articles for Office 365 and other enterprise systems.
  •     - Follow established procedures and policies to ensure compliance with security and data protection regulations, particularly in relation to enterprise technologies.
  •     - Stay current with emerging technologies and industry trends related to desktop support and enterprise technologies.

    Requirements:

  •     - Proven experience in a desktop support or technical support role, preferably in a corporate environment.
  •     - Familiarity with Office 365 administration, including user management, license assignment and mailbox configuration.
  •     - Experience with Active Directory, Group Policy and user account administration within an enterprise environment.
  •     - Solid understanding of computer hardware components and peripherals.
  •     - Experience with troubleshooting network connectivity issues and printer problems.
  •     - Excellent communication skills, both written and verbal, with the ability to effectively explain technical concepts to non-technical users.
  •     - Strong problem-solving and analytical thinking abilities.
  •     - Customer-oriented mindset with a focus on delivering high-quality support.
  •     - Ability to work independently and efficiently manage time and priorities.
  •     - Relevant certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST), are a plus.

    How to Apply:

    Please note we will only contact shortlisted applicants.

    We are committed to equal opportunity and value diversity at our organization. We do not discriminate on the basis of categories protected under local law.

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