Senior Technical Expert

2 weeks ago

Perth, Western Australia beBeeTechnologist Full time $90,000 - $130,000
Job Title:

Technical Support Specialist

Job Description
  • Remotely and occasionally on-site, you will provide technical support to customers across Australia. Your responsibilities include troubleshooting issues with servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments.
  • Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring optimal performance and efficiency.
  • Collaborate with solutions experts to develop best practices and address complex technical challenges.
  • Participate in project teams to deploy and manage IT solutions for clients, meeting project timelines and scope.
  • Document all actions and solutions in our systems for accountability and future reference, while mentoring junior team members in key skills.
Required Skills
  1. Extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred).
  2. Exceptional spoken and written communication skills in English.
  3. Deep understanding of Windows Server, desktop, and Azure AD/GPO/DNS/DHCP.
  4. Strong expertise in messaging platforms including Exchange Hybrid, On-prem and Office 365.
  5. Experience working with Hyper-V and other virtualisation solutions.
  6. Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred).
  7. Excellent complex-problem diagnosis technique.
  8. Exposure to ticketing tools (Connectwise, Labtech and Kaseya highly valued).
Benefits

We value a healthy work-life balance and offer flexible arrangements to ensure our employees have time outside of work. Some benefits include:

  • Competitive salary package.
  • Free access to Uprise, including coaching sessions from qualified psychologists or counsellors.
  • Opportunities for personal and professional growth through internal training sessions and certifications.
  • FastTrack mentoring program.
  • MAD (making a difference) Council, focusing on equality, charity, and the environment.
  • Option of a company vehicle as part of your ongoing employment package.
  • Regular social events and a supportive team culture.
Additional Information

First Focus welcomes applications from Neurodiverse candidates and offers flexible options to showcase their skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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