Staffing Manager

5 days ago

Sydney, New South Wales, Australia beBeeWorkforce Full time $93,000 - $118,450
Senior Workforce Planner Job Description

We are seeking a talented and committed Senior Workforce Planner to lead country-wide staffing and high-volume hiring events for our Customer Fulfillment & Delivery Services teams. In this high-volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management, and engagement initiatives.

This role requires owning the tactical development and delivery of community engagement plans, supporting labor demand planning with Finance and Supply Chain Teams. You will drive key metrics related to vendor engagement, peak planning, cost of hiring, compliance, and driving a scalable lights-out Workforce Planning workflow.

You will be required to lead a small team (1-3 staffing leads) to drive country-wide Workforce Staffing events. You must be able to manage a complex high-volume recruitment process to meet all customer SLAs.

You will thrive in an innovative, fast-paced environment, can roll up your sleeves, work hard, have fun, and get the job done. You have a demonstrated ability to prioritize your time, demonstrate pushback, and a sense of urgency, and understand the value of providing exceptional customer service to the client and candidate.

Key Responsibilities
  • Partner with business operations and finance regional leaders to align labor strategy, plans, and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings.
  • Determine the hiring strategy with the country, considering local market conditions and cost per hire.
  • Use multiple channels in sourcing and keep current on recruiting sourcing trends (relevant to high-volume hiring) both in sourcing directly and via third-party suppliers.
  • Interpret sourcing data to suggest viability of sourcing strategy and improvements needed.
  • Audit and evaluate rate cards by role/skill to ensure parity and consistency.
  • Challenge commercial contract terms and partner with Procurement/Legal to redraft contracts as required.
  • Examine and establish the causes of adverse trends in metrics, conduct root cause analysis, and provide solutions.
  • Vendor management of labor suppliers and associated KPIs, delivery of standard work, and forecasting.
  • Partner with Workforce Staffing leadership to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions.
  • Owning process improvements initiatives including working with Product/Program Management teams on tech enablement and automation.

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