Customer Experience Team Lead

2 days ago


Northam, Australia beBeeCustomer Full time $93,500 - $93,505
Customer Experience Team Lead

This role involves leading our customer service and engagement functions to deliver exceptional experiences for our customers.

About the Role

You will manage a team of customer service representatives, oversee complaint resolution, and drive initiatives to build trust, strengthen community connections, and enhance customer satisfaction.

  • Lead the customer service team to shape a positive customer experience.
  • Oversee complaint resolution to ensure timely and effective resolutions.
  • Drive initiatives to build trust, strengthen community connections, and enhance customer satisfaction.
Required Skills and Qualifications

To be successful in this role, you will need excellent leadership and communication skills, as well as the ability to resolve complex complaints in a fair and timely manner.

  • Leadership and team management skills.
  • Effective communication and interpersonal skills.
  • Problem-solving and conflict resolution skills.
Benefits

We offer a supportive work environment and opportunities for professional development.

  • Annual salary up to $93,500.59 plus superannuation.
  • 9-day fortnight or 19-day month (full-time).
  • 22 days annual leave.


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