Customer Experience Platform Coordinator
4 weeks ago
Job Summary
The Voice of the Customer (VoC) Platform Coordinator will play a key role in managing the daily operations of the VoC program, including overseeing user access, addressing user inquiries, and resolving technical issues. This is an excellent opportunity for a graduate with a keen eye for detail and an interest in customer experience and data-driven insights.
Key Responsibilities
- Manage access to the Qualtrics platform by setting up user accounts and permissions
- Perform platform configurations and updates as needed
- Learn to manage data integrations
- Respond to user questions and issues related to the platform and escalate when necessary
- Assist in troubleshooting platform-related issues
- Learn to build surveys and dashboards based on pre-defined specifications from the VoC team
- Ensure survey logic and dashboard components are implemented accurately to meet the requirements
- Assist in and eventually own the generation and customization of reports for various stakeholders
Requirements
- One year in a similar role (bonus)
- Bachelor's degree in a relevant field (e.g., business, data analytics, marketing, psychology)
- Experience or coursework related to customer experience, market research, design-of-experiment, data analysis, or business systems
- Familiarity with survey or dashboard platforms is a plus, but training will be provided
- A proactive, detail-oriented, and organized approach to work
- Strong communication skills for interacting with stakeholders and explaining technical aspects
- Ability to follow detailed specifications accurately
- Strong problem-solving skills and the ability to learn new tools and systems quickly
About Us
Flight Centre Travel Group is a leading travel company that offers a team culture like no other in the industry. We are proud to be a certified Great Place To Work Australia New Zealand Pty Ltd. Our company offers a range of benefits, including individualized learning and development pathways, exclusive staff discounts, travel discounts, and corporate health discounts.
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