Customer Experience Platform Coordinator

4 weeks ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time

Job Summary

The Voice of the Customer (VoC) Platform Coordinator will play a key role in managing the daily operations of the VoC program, including overseeing user access, addressing user inquiries, and resolving technical issues. This is an excellent opportunity for a graduate with a keen eye for detail and an interest in customer experience and data-driven insights.

Key Responsibilities

  • Manage access to the Qualtrics platform by setting up user accounts and permissions
  • Perform platform configurations and updates as needed
  • Learn to manage data integrations
  • Respond to user questions and issues related to the platform and escalate when necessary
  • Assist in troubleshooting platform-related issues
  • Learn to build surveys and dashboards based on pre-defined specifications from the VoC team
  • Ensure survey logic and dashboard components are implemented accurately to meet the requirements
  • Assist in and eventually own the generation and customization of reports for various stakeholders

Requirements

  • One year in a similar role (bonus)
  • Bachelor's degree in a relevant field (e.g., business, data analytics, marketing, psychology)
  • Experience or coursework related to customer experience, market research, design-of-experiment, data analysis, or business systems
  • Familiarity with survey or dashboard platforms is a plus, but training will be provided
  • A proactive, detail-oriented, and organized approach to work
  • Strong communication skills for interacting with stakeholders and explaining technical aspects
  • Ability to follow detailed specifications accurately
  • Strong problem-solving skills and the ability to learn new tools and systems quickly

About Us

Flight Centre Travel Group is a leading travel company that offers a team culture like no other in the industry. We are proud to be a certified Great Place To Work Australia New Zealand Pty Ltd. Our company offers a range of benefits, including individualized learning and development pathways, exclusive staff discounts, travel discounts, and corporate health discounts.



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