Customer Experience Coordinator
3 weeks ago
The Voice of Customer (VoC) Platform Coordinator is responsible for managing the day-to-day operations of the VoC program, including user access, addressing user inquiries, and resolving technical issues. This role requires collaboration with stakeholders from various departments and countries to build and maintain surveys, dashboards, and reports using Qualtrics, following detailed specifications for accurate and timely project delivery.
Key Responsibilities:
- Manage access to the Qualtrics platform by setting up user accounts and permissions
- Perform platform configurations and updates as needed
- Learn to manage data integrations
- Respond to user questions and issues related to the platform and escalate when necessary
- Assist in troubleshooting platform-related issues
- Build surveys and dashboards based on pre-defined specifications from the VoC team
- Ensure survey logic and dashboard components are implemented accurately to meet the requirements
- Assist in and eventually own the generation and customization of reports for various stakeholders
Requirements:
- Proven experience in a similar role, with a strong understanding of customer experience and market research principles
- Bachelor's degree in a relevant field, such as business, data analytics, marketing, or psychology
- Excellent communication and problem-solving skills, with the ability to follow detailed specifications accurately
- A proactive and detail-oriented approach to work, with a keen eye for detail
What We Offer:
- A dynamic and inclusive work environment with opportunities for career growth and development
- Access to industry-leading tools and technologies
- A comprehensive benefits package, including employee discounts and recognition programs
This is an exciting opportunity for a motivated and organized individual to join our team and contribute to the success of our customer experience program.
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