
Senior Team Facilitator
2 weeks ago
Transformative Team Leadership Opportunity
This is a key role for a full-time permanent Team Leader to join our Customer Support team at HomeMade in Sydney.
We are an approved provider specialising in self-management and partner with our customers to create a support plan that meets their needs and optimises their funds. Our approach keeps people in control of their package, funding, and support.
The OpportunityAs HomeMade grows rapidly, we need a highly skilled and experienced Team Leader to foster good relationships with customers and their support network while providing consultation, advice, and case management support. You will guide and direct the NSW Support Partner Team towards achieving operational goals, efficiency targets, and overall team performance.
A Day in the Life of a Team Leader at HomeMade:- Monitor service demands, quality, and performance to ensure service levels are met daily.
- Take a collaborative and goal-orientated approach to develop and update support plans with customers.
- Work with the team collaboratively to promote and grow the business through a consultative sales approach.
- Identify opportunities for service innovation and take a proactive approach to implementation.
- Promote a culture of best practice and shared knowledge by sharing your deep experience in the sector and supporting customers through self Management.
- Liaise with stakeholders regarding current and prospective client and clinical issues.
- Evaluate customer needs and recommend the correct care and advice in a timely manner.
- Demonstrated experience in Home and Community Care, ideally with Aged care or disability experience.
- Strong communication skills and customer service focus.
- Well-developed understanding and delivery of support and case management experience in a complex environment.
- Experience in mentoring and educating teams.
- Experience in coaching individuals and teams for success.
You would be joining a dynamic team of professionals who share our vision of transforming home care in Australia. We are a contemporary, customer-focused business that works in a supportive family-friendly environment, living by our core values:
PUT PEOPLE FIRST: People and relationships matter most.
FOSTER FREEDOM: Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
DO THE RIGHT THING: What is fair, honest, open, ethical, and transparent.
BE BOLD: With a vision to imagine and create a brighter future.
- Remote work opportunities
- Career development opportunities
- Floating Public Holidays
- Volunteer day
- Wellbeing day
- Employee Assistance Program
- Parental leave
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