Participant Experience Specialist

1 week ago

Melbourne, Victoria, Australia beBeeRetention Full time $69,707 - $104,921
Job Overview

The Retention Specialist plays a pivotal role in fostering an exceptional participant experience through trusted relationships, proactive support, and retention strategies.


Key Responsibilities:
  • Buys time for participants by monitoring budget positions, alerting them to under or over utilisation of NDIS funding
  • Helps participants save money by educating them on how to access supports if required
  • Prevents lapses by following up on offboarding requests with tailored efforts to reduce lapses
  • Develops and maintains positive relationships with participants and providers

About the Ideal Candidate:

The ideal candidate will have experience from a retention-focused role, passion for delivering customer service, and skills in de-escalating challenging situations with empathy.


What You Will Bring:

You will bring a unique combination of communication, problem-solving, and interpersonal skills to this role.

This role requires someone who is passionate about saving customers, building meaningful relationships, and driving business results.


Required Skills and Qualifications:
  • Prior experience in a retention-focused role or similar field
  • Excellent communication and problem-solving skills
  • Ability to build trusted relationships with participants and providers
  • Knowledge of NDIS funding and related supports

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