Customer Banking Professional
3 weeks ago
Retail Banking Services Role Overview
As the public face of CommBank, the Retail Banking Services (RBS) team is responsible for delivering a seamless banking experience to over 10 million customers.
This role is critical in helping customers achieve their goals, whether it's opening their first account, saving for a holiday, or planning for their future.
Key Responsibilities
- Deliver exceptional customer service and support customers with their banking needs, including Home Loans and Business Banking.
- Support customers with inquiries, account maintenance, and credit product applications.
- Complete financial health checks to assess customers' financial needs and identify areas for improvement.
- Provide options for customers through education and demonstration of in-branch technology and digital banking options.
- Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
- Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
- Excellent communication skills and the ability to articulate financial terms in a clear way.
- Ability to ask the right questions, find solutions, and act with integrity.
- Ability to work in a busy, commercial, and driven retail environment.
About Us
We're committed to making a real difference for our customers and the communities we serve. If you're passionate about delivering exceptional customer service and helping people achieve their goals, we'd love to hear from you.
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