Customer Banking Professional

3 weeks ago


Penrith Municipality, Australia Commonwealth Bank of Australia Full time

Retail Banking Services Role Overview

As the public face of CommBank, the Retail Banking Services (RBS) team is responsible for delivering a seamless banking experience to over 10 million customers.

This role is critical in helping customers achieve their goals, whether it's opening their first account, saving for a holiday, or planning for their future.

Key Responsibilities

  • Deliver exceptional customer service and support customers with their banking needs, including Home Loans and Business Banking.
  • Support customers with inquiries, account maintenance, and credit product applications.
  • Complete financial health checks to assess customers' financial needs and identify areas for improvement.
  • Provide options for customers through education and demonstration of in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.

Requirements

  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • Ability to ask the right questions, find solutions, and act with integrity.
  • Ability to work in a busy, commercial, and driven retail environment.

About Us

We're committed to making a real difference for our customers and the communities we serve. If you're passionate about delivering exceptional customer service and helping people achieve their goals, we'd love to hear from you.



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