Customer Banking Specialist

5 days ago

Penrith Municipality, Australia Commonwealth Bank of Australia Full time

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

This is a 12 Months Secondment / Fixed Term Agreement

Part Time Roster (18 hours per week):

  • Monday: 11.30am - 4.00pm
  • Tuesday: 11.30am - 4.00pm
  • Wednesday: OFF
  • Thursday: 11.30am - 4.00pm
  • Friday: 11.30am - 4.00pm

Delivering Exceptional Customer Experiences

As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in Retail Banking Services means you'll positively impact our customers' lives, and be there for them when they need us.

Key Responsibilities

As the Customer Banking Specialist in our Branch, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Requirements

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

What's Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.

At CommBank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

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