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Senior Application Packaging Team Lead

2 months ago

Melbourne, Victoria, Australia Datacom Full time
About the Role

We are seeking a highly skilled and experienced Technical Team Lead to join our Applications Packaging team at Datacom. As a key member of our team, you will be responsible for leading a team of Application Packagers to ensure best practice support methodology is practiced, technical experience is leveraged, and customer outcomes are delivered, driving the highest levels of customer satisfaction.

The ideal candidate will have a strong understanding of application packaging standards and process, as well as comprehensive knowledge of Intelligent Workspace and associated EUC technologies and support processes across an outsourced delivery environment.

You will be responsible for managing the day-to-day operations of the assigned resources with minimal direction from your manager, ensuring all tasks and assigned calls are completed within agreed SLAs.

Key Responsibilities
  • Lead, manage, and motivate a high-performance team.
  • Develop performance metrics and manage to those metrics.
  • Operational functions.
  • Manage escalations and assignment of appropriate resources for all internal and external stakeholders.
  • Financial responsibilities.
  • Work collaboratively across the Datacom Business units to facilitate new business opportunities.
  • Perform application packaging on an ad hoc basis.
Requirements
  • Strong understanding of application packaging standards and process.
  • Comprehensive understanding of Intelligent Workspace and associated EUC technologies and support processes across an outsourced delivery environment.
  • Technical competence in modern and traditional management practices.
  • Application Packaging tools and standards.
  • 3+ years' experience managing a team of technical staff.
  • 5+ years application packaging experience.
  • Desktop, Laptop, and printer troubleshooting.
  • Troubleshooting software conflicts and performance issues.
  • Sound experience in the use of an incident management tool.
  • Basic experience in the use of a problem management tool.
  • Strong Leadership with a sense of urgency and a strong drive.
  • Demonstrate proactive thinking and creativity in driving automation and continuous improvement initiatives.
  • Excellent delegation skills clearly outlining expectations and accountability.
  • Ability to interface with all levels of management both internal and external.
What We Offer

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have maintained a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.