Insurance Business Development Professional

2 days ago

Toowoomba, Queensland, Australia beBeeCustomerCentric Full time $90,000 - $120,000
Client Services Representative

We are seeking a highly skilled and customer-focused Client Services Representative to join our team. As a key member of our operations, you will be responsible for delivering exceptional service outcomes to customers and distribution partners.

About the Role

In this position, you will handle incoming calls from new and existing customers to assist them in choosing the right coverage for their business insurance needs. You will be a customer-centric individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that meet customer requirements.

  • Create a connection with your customer by understanding their needs
  • Delve timely service outcomes for customers and distribution partners in line with agreed standards
  • Manage customer calls in a timely and efficient manner
  • Attend and partake in office-based training and team meetings
  • Ensure adherence to compliance requirements and quality standards
  • Demonstrate IAG values and behaviours
Required Skills and Qualifications

To be successful in this role, you will possess the following skills and qualifications:

  • The ability to multitask and confidently manage multiple technologies
  • Strong customer focus and ability to connect with customers
  • A proactive approach and resilience to overcome customer objections
  • Strong interpersonal skills (both written and verbal)
  • Experience working towards Key Performance Indicators
  • Ability to work collaboratively in a team environment
  • Relevant industry experience is desired but not essential
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Generous rewards and recognition programs
  • Career development opportunities and real work-life balance
  • 13% superannuation
  • Up to 50% insurance discounts
  • Flexible work and leave options
  • Generous parental leave and return to work programs
  • Variety corporate partner discounts
Why Join Us?

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity, and collaboration. We put heart into everything we do which guides us to create amazing things for our customers, our people, and our communities.

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